Northlake Behavioral Health System Review

March 26, 2021BlogNo Comments »

Northlake Behavioral Health System provides inpatient and outpatient care for both adults and adolescents with behavioral health concerns. They take an evidence-based approach to provide their patients with the more effective treatment possible.

Their compassionate and trained staff of professionals offer patients excellent care in a comfortable, therapeutic environment. They firmly believe that every client is unique, and they have the utmost respect for everyone regardless of background or specific circumstances. They state that anyone who enters their programs will be treated with integrity, compassionate care, and respect.

Knowing that each patient will require different needs, they offer several treatment programs to ensure the best path to sobriety. Their goal is to foster healing for their clients and develop individualized treatment plans to effectively help their patients successfully meet their recovery goals and live a healthy life, mentally and physically.


Northlake Behavioral Health System Facility

Northlake has been a landmark of hope and healing for almost five decades, serving anyone with mental health needs in their community. The campus has supposedly undergone many changes over the years, such as significant advancements in psychiatry and mental healthcare.

This location is a large non-profit hospital that is on a mission to provide quality services to those in need and address mental and behavioral concerns along with drug addiction.

The facility is located at 23515 US 190, Mandeville, Louisiana 70448, and is surrounded by beautiful, tall trees and greenery. The inside of Northlake appears to be very clean and would provide clients with a comfortable atmosphere for treatment.

If you want to know more about what the outside or inside of the facility is like, they have a gallery on their website, or you can give them a call at 985-626-6300.


What to Expect

Northlake Behavioral System offers short-term stabilization as well as intensive outpatient treatment, or IOP. They utilize both individual and group therapy during care. Their therapeutic services are all research-based and are proven to be best practices for psychiatric care.

Patients will participate in expressive therapy, such as:

  • Creative expression of feelings through arts and craft projects
  • Games and sports
  • Horticultural therapy
  • Animal-assisted therapy
  • Music and dance therapy

Patients will also be provided with special events and holiday celebrations throughout their stay at Northlake.

When it comes to making phone calls, adults will be permitted to make calls throughout the day outside of therapy sessions. Adolescents will be allowed to make calls during specified times during the day.

Northlake believes that visits from family and friends can be incredibly beneficial for patients. However, visiting hours will vary by unit. This specific information can be provided during the admission process. Rules for visiting are as follows:

  • Only guests 18+
  • Only two visitors allowed at a time
  • All visitors will have to present valid identification before visiting with the patient
  • Visitors will be provided with a confidential PIN; any visitor who is calling or visiting the patient must have this PIN


Northlake wants their patients to come prepared and suggest that you bring the following items with you when starting your inpatient care with them:

  • Photo identification
  • Insurance information
  • List of any current medications you are taking
  • Only three days worth of clothing
  • Comfortable shoes
  • Leisure materials such as books, word games, etc.

They specifically mention that patients should refrain from bringing the following:

  • Clothing with inappropriate graphics or logos
  • Clothing pieces with metal linings, including underwire bras
  • Strings or shoelaces of any kind
  • Jewelry, including body piercings
  • Glass containers or mirrors of any kind
  • Personal hygiene items that have alcohol as an ingredient
  • Grooming supplies need to be kept to a minimum

It’s also good to keep in mind that they have specified some items are prohibited from entering their facility, although this is not an all-inclusive list. Even if not mentioned below, anything deemed unsafe will be either given to your loved one to take or secured and returned upon discharge. Patients should not bring any of the following items to the Northlake Behavioral Health Systems facility:

  • Valuables like expensive jewelry or accessories
  • Electronics, including cell phones, mp3 players, iPods, laptops, tablets, cameras, etc.
  • Any amount of money over $5 (no coins at all)
  • Hair clips
  • Pencil sharpeners
  • Lighters or matches
  • Spiral notebooks
  • Makeup
  • Pins
  • Aluminum cans
  • Keys
  • Picture frames
  • Needles
  • Glass or mirrors
  • Scissors
  • Razors
  • Weapons of any kind
  • Alcohol
  • Drug-related paraphernalia


Northlake Behavioral Health System Programs

Northlake offers several different treatment programs to meet their patients’ specific needs.


Adolescent Psychiatric Inpatient Treatment Program

This program is designed for adolescents ranging in age from 12-17. This program aims to help address and manage symptoms of mental health concerns and improve the patients’ overall well-being. They give children the resources and tools to develop healthy behaviors and positive thinking patterns.

This program is an option for adolescents struggling in school, in their community, or at home due to mental health challenges. Northlakes team claims that they provide them with undivided attention in individual and group therapy sessions along with a supportive, safe, and healing environment.


Adult Inpatient Treatment Program

This program is designed for adults ages 18 and up who are struggling with one or more mental health disorders and require acute psychiatric care. Treatment plans provide patients with a team of counselors, social workers, nurses, psychiatrists, and mental health technicians to offer them the best care possible.

Treatment plans are individually developed for each patient’s specific needs, strengths, weaknesses, and objectives. Northlake also offers dual-diagnosis treatment for anyone facing co-occurring detox and mental health problems.

They use Cognitive Behavioral Therapy (CBT), psychotherapy, crisis intervention therapy, medication management, holistic therapy, and individual therapy sessions to help treat clients in their inpatient program.

Group and individualized therapy are necessary to a patient’s recovery process, and therapy sessions are led by licensed medical and social service staff members. Some of the topics addressed during therapy sessions are various coping mechanisms and management techniques to help them recover.


Adult Intensive Outpatient Program

In this program, patients will come to the facility for services several days per week and should expect to participate in group and individual therapy sessions. This allows patients to resume their regular daily schedules and other responsibilities outside of rehab, unlike their inpatient program.

During therapy sessions in the intensive outpatient program, patients are encouraged to use and apply their experiences and challenges to living a clean and sober lifestyle.

Some other details regarding their outpatient program include:

  • Individual therapy sessions
  • Group therapy sessions
  • Case management
  • 3-5 days every week
  • 3 hours each day
  • Access to facility amenities


Adult Partial Hospitalization Program

Northlakes partial hospitalization program (PHP) is designed for patients who need a residential program structure before they fully return to everyday life. Therapy sessions can last anywhere between 4-8 hours each day, and patients will meet five times per week.

Other information regarding their PHP program include:

  • Individual therapy sessions
  • Group therapy sessions
  • Case management
  • Five days per week
  • Average of 6 hours per day
  • Access to facility amenities


Sober Living Program

Northlakes sober living home residence option is an excellent choice for patients who have concerns about transitioning back into their daily life. It is available for both female and male patients, only for ages 18 and above.


Northlake Behavioral Health System Staff

Northlake Behavioral Health Systems team of skilled professionals are valued members of the community and prioritize giving back through various organizations and partnerships. This location provides Louisiana medical professionals an active and supportive environment for teaching opportunities.

Being a hospital, they are fully staffed with licensed medical professionals, nurses, psychiatrists, and more.


Northlake Behavioral Health System Pricing

Northlake believes that if someone requires professional help for mental or behavioral issues or substance abuse problems, worrying about how to afford treatment shouldn’t be an added source of stress. They state that they will work with you and your insurance provider to determine all of your possible coverage options.

Northlake accepts most PPO and HMO insurances, and they also accept Medicaid and Medicare for their inpatient services. They do not accept Medicaid for their outpatient services.


Northlake Behavioral Health System Reviews

Northlake claims to be an option for anyone facing mental or behavioral issues or who happens to be battling an addiction to drugs or alcohol. They focus on treating their patients’ specific needs and offer a variety of treatment programs.

Their use of expressive therapy through music, artwork, animals, and horticulture is unique. However, reviews online seem to be primarily negative. Patients and family members alike seem to have had overwhelmingly poor experiences with the facility in general, the treatment of patients, the food provided, communication, and their staff members.

This is something to keep in mind if you, a loved one, or your children require professional help. We would rate Northlake a 3/10.

Northlake Behavioral Health System – Reviews, Rating, Cost & Price – Mandeville, LA (

“I got there on a Friday night and left on a Monday morning. We did nothing but sit around and watch TV the entire time. I went to ONE therapy session the day I left. That was all. The boys were having to share a unit with the girls at that time due to construction. The only things separating the boys from us was a metal door which BROKE from them pounding on it almost constantly. The one and only thing this place taught me is that I never want to ask for help again, because this place did nothing but scare me.” ★

Northlake Behavioral Health System – Reviews, Rating, Cost & Price – Mandeville, LA (

“This place is a joke. Their was no sports. Cold water for showers . Sit down and watch tv. bedtime at 10 pm. one group day Monday though Friday. No animals, no ping pong. no indivual theraphy. Their is no concern about the side effects of the medication that they put you on. I could not walk right without shaking because of the medication side effect. Get use to eat potatoes for nearly every meal. Grits, oatmeal or cereal for breakfast. Would not recommend anyone to go their. Their was nobody talking about their feelings. If not one hour of group eating 3 meals a day, taking a cold shower, listen to music or watch tv this is a typical day.i oh and by the way no soap for the shower is tyypical. with my stay.” ★

Northlake Behavioral Health System Patient Reviews | Mandeville, LA |

“Terrible place. This place left me with PTSD. Do NOT put your family member here. They will try and keep you as long as they can. Coroner writes a CEC for everyone no matter if your stable to leave. Some of the staff were helpful and nice. It was really nasty and unorganized. Doctor who didn’t even lay eyes on me put a false diagnosis that I’m having to get taken off my record so it won’t affect me long term. Not to mention i had to ask for my meds multiple times for them to finally give it to me! I can’t believe they aren’t shut down.”

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