Northlake Behavioral Health System Review

Based in Mandeville, Louisiana, the Northlake Behavioral Health System is a treatment center for a variety of mental health conditions including but not limited to substance use disorder. The center takes pride in their team of highly trained medical and health care professionals that work together to provide premier care for their clients.

Having been in the industry for over 50 years, the Northlake Behavioral Health System has evolved along with changes and advancements in the field of mental health. In 2016, they officially became a not-for-profit hospital with the singular goal of assisting their client base to optimal health and wellness.

Northlake Behavioral Health System Core Values

According to their website, the Northlake Behavioral Health System’s mission is to improve and restore their clients’ quality of life. They do this by providing quality care that’s up-to-date with the latest knowledge and practices in the field of mental health. They also highly value compassion, integrity, respect, and teamwork throughout the treatment process.

The hospital upholds four main values that guide its programs and services. These stand at the core of all of their operations:

• Understanding and sensitivity – Mental health conditions can be particularly difficult to deal with, with each individual carrying unique stresses, experiences, and characteristics that change the course of their treatment. 

Northlake maintains utmost sensitivity to these distinctions, understanding that clients and their families require personalized, compassionate care that meets them where they are.

• Practical Application – It’s not enough to understand current themes and practices in mental health care. Northlake clearly states that all of their workers are regularly provided new training and education to keep their knowledge relevant and updated.

All new learning and theories are applied to existing care plans to ensure that all clients are provided the best possible care for their situation.

• Engagement and Cooperation – Teamwork makes the dream work, and the Northlake center firmly encourages all workers to band together for the benefit of their clients.

The center maintains a friendly air of cooperation and collaboration among its health care workers, counselors, therapists, and all personnel so that all members of the treatment process are up to speed on each client’s current status.

• Commitment to the Community – While treatment programs are individualized, Northlake understands its role in improving mental well-being for the entire community.

By assisting each individual client to achieve wellness and independence, Northlake plays its part in improving mental health for its locality.

The Northlake Behavioral System Professional Team

One of Northlake’s greatest strengths is its team of professional health care workers who collaborate to create tailored treatment plans for each one of their patients. The center is invested in the education and expertise of its employee base, ensuring that all workers routinely attend new training and educational programs to further enhance their understanding of mental health treatment.

The Northlake Behavioral System has various departments from medical, nursing, psychiatry, nutrition and dietetics, to integrative therapy, and more. They impose strict standards of service and ethics for all of their employees, and meticulously screen new workers to guarantee that they’re a fit for the existing team.

Northlake Behavioral System Treatments

Northlake caters to both adolescents and adults, with a variety of treatment programs designed to address individuals at different points in their mental health experience. They have both inpatient and outpatient programs that are prescribed based on the different factors at play in each individual’s case.

Adolescent Psychiatric inpatient Treatment

Developed for individuals aged 12 to 17, the adolescent psychiatric inpatient treatment program works to manage a variety of mental health concerns while providing participants with the opportunity to develop new skills and healthy behaviors to overcome their stresses.

The program involves both group and individual therapy sessions that explore the adolescent’s mental status and provide guidance to establish healthy thought patterns to support positive behaviors they can apply in their everyday life.

The adolescent psychiatric inpatient treatment program deals with a variety of conditions, but most commonly the following:

• Anxiety disorder
• Borderline personality disorder
• Post-traumatic stress disorder
• Attention deficit hyperactivity disorder
• Depression
• Psychosis
• Bipolar disorder
• Obsessive-compulsive disorder
• Suicidal thoughts

Adult Psychiatric Inpatient Treatment Program

Intended to provide acute psychiatric care, the adult psychiatric inpatient treatment program handles individuals suffering from a variety of mental health conditions including but not limited to:

• Bipolar disorder
• Post-traumatic stress disorder
• Attention deficit hyperactivity disorder
• Depression
• Psychosis
• Borderline personality disorder

Again, all of their treatment plans are specifically tailored to match the needs and the personalities of each one of their clients. The Northlake system is also prepared to handle individuals with co-occurring detox needs. Their dual-diagnosis treatment program allows clients with substance use disorder and comorbid mental health disorders to seek treatment under one roof.

Adult Partial Hospitalization Program

This treatment option is a structured mental health treatment program that almost takes the shape of a work schedule in that clients attend sessions several hours throughout the day and return home at night. This specific program is tailored for individuals who need the structure but also have the skills to ease back into their everyday routine.

The program is divided into different therapies including individual therapy, group therapy, case management, and other therapies as necessary. Sessions are five times a week, six hours every day.

Adult Intensive Outpatient Program

The adult intensive outpatient program allows more flexibility than your average inpatient program in that participants doesn’t need to temporarily reside in the facility to get treatment. This program treats a variety of mental health conditions as well as substance use disorders.

Clients are required to attend social therapy sessions at the facility throughout the week and are scheduled for individual therapy meetings depending on their availability. The frequency of sessions and the length of treatment vary depending on the client’s needs.

Sober Living Home

The Northlake Behavioral Health System sits on a sprawling property with various amenities and open spaces, making it the perfect retreat for individuals hoping to find a comfortable, safe space to live while they complete their treatment.

The sober living home provides a protected residence and community that monitors clients as they transition back into everyday life. The quiet, therapeutic environment offers excellent peer support, flexibility, and independence for individuals farther along in treatment.

Northlake Behavioral Health System Facilities and Amenities

The Northlake Behavioral Health System sits on a lush property surrounded by tranquil trees. The comfortable and quiet location enhances the therapeutic experience. Complete with a library, a basketball court, a music room, open courtyards, and various points of interest, the facility can make any individual feel safe and at ease.

Northlake Behavioral Health System Price and Payments

Northlake accepts most PPO and HMO insurances, including Medicaid and Medicare. They work closely with insurance providers to get clients the best insurance coverage to help ease their payments. The hospital also regularly updates providers during your treatment stay to optimize the cost of your treatment.

Reviews for Northlake Behavioral Health System

Interestingly, Northlake struggles with online reviews. Most of those who leave feedback for the facility claim that their staff and health care workers come off as unprofessional and uncaring. Some past clients surmise that staff might be underpaid because the facility is not-for-profit, which may result in their poor performance.

“Absolutely terrible professionalism; employees (“techs”) could often be heard mocking patients behind their backs, and the doctor failed to call back with important medical information despite contacting him repeatedly.” – PK  Boyse, Google Reviews

“Just got released from here today. Was there since last Thursday. A horrible place. Most of the staff walked out Friday because they didn’t get paid like they were supposed to. Some of the other staff just complained or didn’t help you when you needed it.” – Phylicia Richard, Google Reviews